Returns & Exchanges

At Alesyajewelery, we want you to be completely satisfied with your purchase. If you are not entirely happy with your jewelry, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization code.

2

Secure Packaging

Place the jewelry in its original velvet pouch and box, ensuring it is securely packed to prevent any damage during transit.

3

Ship the Item

Attach the provided shipping label to your package and drop it off at your nearest authorized carrier location.

4

Inspection and Refund

Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing