Frequently Asked Questions
Everything you need to know about your Alesyajewelery experience.
What materials are used in Alesyajewelery pieces?
We use high-quality materials including 18k gold plating over sterling silver, surgical-grade stainless steel, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the Alesyajewelery pouch provided with your order.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless they arrive damaged.
How long will it take to receive my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping can take between 7-14 business days.
Are your jewelry pieces hypoallergenic?
Yes, all our jewelry is nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.